Warranty, Terms and Conditions

Customer who make a request order on the items or purchase from my E-store has agreed to follow the Warranty policy and Disclaimer set by Littlemart E-store irregardless of any laws/polices that may applied.

Customer who DO NOT AGREE with my warranty policy, PLEASE DO NOT MADE THE REQUEST ORDER or PURCHASES. Littlemart E-store/Owner will not be liable for any penalty/fine/damage/exchange/refund that may incurred.

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Due to the pricing is on par with other online pricing in the international market, in order to stay competitive, purchases made locally here is cover with 1 year limited warranty (for electronic products only)* and 7 days limited warranty (For new Tubes purchase and not default Tubes come from the equipments) . Customer has to contact us at littlemart2013@gmail.com should you suspect your item is defected. Littlemart E-store reserve the rights to amend the Terms and Conditions whenever is necessary

Local Customers:
a) Customer will bear the cost of sending back the item(s). Bulky item(s) will only be return at meetup. I only offer to Exchange/Repair if the items are in Truly Faulty or with Major physical damage that was not cause by the Customer.

Oversea Customers:
a) Customer will bear the shipping cost of the return item(s). Payment for the shipping cost (both way) will be pay thru PayPal. I only offer to Exchange*/Return and Repair**  if the items are in Truly Faulty or with Major physical damage that was not cause by the Customer.

Other than that, Exchange/Refund is strictly Not Allowed. Customer is to ensure this is the item you are looking for before make a request order. I reserve the right for not able to exchange if the condition of the return items are not acceptable.

*Limited 1 Year Warranty

Note: In the event if certain model already discontinue or we no longer carry the brands, We can only support to ship back to the supplier for repair. Buyer will bear the shipping To and Fro. RMA (for local only) set could be temporary loan until the repair set is return

*Shipped Back Policy

For shipping back items (For small items, faulty PCB or complicated items that cannot be repair here)  .

a) Within 1 month seller bear the shipping To and Fro when send back manufacturer
b) After 1 month, buyer bear the shipping To and Fro when send back manufacturer

( – Ensure the set is/are free from damage like dented/major scratch/chip etc in order to be eligible for exchange.
– Portable items like Amplifier/ Players will not be eligible for exchange. Mainly due to constant outdoor usage, the items may  suffer from cosmetic Wear & Tear and also the tube/battery life will be shorter. A RMA (for local only) set could be temporary loan until the repair set is return back
– Any bundled not-for-sales, point-of-sale products or miscellaneous accessories not cover as part of the warranty eg usb cable, tube, battery, power cable , short cable, adapter converter, power adapter
– Receipt and Packaging are require to show for prove of any warranty)

*Repair Policy

For repair items only.

a) Within the 1 year cover for local parts and service cost
b) In the event if the repair is beyond our ability to service and the Item is require to ship back to Manufacturer or there is a need to request the original parts from the Manufacturer, Buyer will bear the shipping To and Fro.

(- The repair and getting the parts will take sometime as I may have to ship the original parts from the  supplier, so the repair set has to be keep with us for a period.
– A RMA (for local only) set could be temporary loan until the repair set is return back
– Any bundled not-for-sales, point-of-sale products or miscellaneous accessories not cover as part of the warranty eg usb cable, tube, battery, power cable , short cable, adapter converter, power adapter
– Receipt and Packaging are require to show for prove of any warranty)

What is not covered

a) Failure of the product resulting from improper installation, misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environment deterioration
b) Minor Cosmetic damage, including paint drop, scratch, minor dent on edge or consequential damage to other components or premises which may result for any reason from the failure of the product
c) Modification or repair by you or third party without the manufacture’s approval
d) If products is not used in accordance with any officially release instructions by the manufacture
e) If there has been any alteration, missing serial numbers or without/damage warranty sticker from manufacture.
f) Products not purchase from Littlemart E-store
g) Any bundled not-for-sales, point-of-sale products or miscellaneous accessories eg usb cable, tube, battery, power cable , short cable, adapter converter, power adapter
h) Minor noise/interference/imbalance that does not affect too much on the equipment’s performance
i) Known issue that could have exist in the equipment or the original behavior of the the equipment’s design

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Disclaimer

Clause A) Littlemart E-store/Owner works in the mutual trust basis to support Customer who want to make an order/purchase on their behalf upon their request. Customer agree to under take the risk on his/her own upon possess the items  and as well as using it.

Clause B) In no event shall Littlemart E-store/Owner be liable to Customer for accuracy of the marketing products description/information, any indirect, incidental, special or consequential damages of any kind, including without limitation loss income, loss item,  lost revenue, lost profits, and damages for loss of goodwill or reputation, in law or equity, in tort or contract, even if notified of the possibility of such damages under this Agreement.

Clause C) By default Power cords and Power adapters origin from suppliers for their products will not be provided. Customer has the responsibility to source their own power cords and power adapters locally in their countries which may have mark with any safety label. In the event Customer want us to provide the origin Power cords and Power adapters, Disclaimer – Clause B will apply.